1. Browse Experiences: • Visit the Ithara.ae (https://www.ithara.ae/)website. • Explore the available Experience Gift Vouchers section, categorized by activity types or interests (e.g., Adventure, SPA & Beauty, Desert Experiences,… etc.). • Get help from our AI-powered gift finder, Hadiya (just one click away at the top banner for laptop or bottom banner for phone. 2. Select Your Preferred Experience Voucher: • Within the chosen category, browse individual experiences and find the one that best suits your recipient's interests. • Pay attention to details like experience duration, location, and inclusions. 3. Personalize and Purchase: • Click on your chosen voucher to access its details page. • Here, you can personalize the voucher by: • Selecting the voucher type: • E-Voucher: Sent instantly via email, ideal for last-minute gifts. • Physical delivery (within UAE only): Choose between a Gift Envelope, Premium Gift Box, or VIP Treasure Box • Choosing a variant. • Adding a heartfelt message for the recipient. • Once everything is customized, click "Add to Cart" to proceed with the purchase. 4. Checkout and Payment: • Enter the Delivery details. Note: e-vouchers are sent only electronically. • Enter your billing information and choose your preferred payment method (debit/credit card). • Review your order details and confirm the purchase. • Upon successful payment, you'll receive an email confirmation with the Gift E-Voucher attached.

1. Navigate to Gift Cards: • Click on the "Gift Cards" section (different from "Experience Gift Vouchers") or visit the link here https://www.ithara.ae/gift-card.(https://www.ithara.ae/gift-card) 2. Choose Your Desired Gift Card Value and the Quantity. 3. Personalize and Purchase: • Similar to Gift Vouchers, you can personalize the Gift Card by: • Choosing who will get the Gift Card. • Add the email address for who will get the Gift Card and the name. • Choose a delivery date. • Add a heartfelt message for the recipient. • Once customized, click "Add to Cart" to proceed with the purchase. 4. Checkout and Payment: • Enter the Delivery details (If you would like to receive the gift card, add your details. If the voucher is gifted to someone, add their details) (the PDF gift card will be sent only to you). • Enter your billing information and choose your preferred payment method. • Review your order details and confirm the purchase. • After placing your order, you will receive two emails • The first email with the subject “Your gift voucher is ready”. This email includes your PDF Gift Card and is sent to you, the customer. • The second email with the subject “You got a gift card from XXXX!” and within this, you will get a unique Gift Card Code. This email is sent to the recipient of the Gift Card. Additional Tips: • If you want to receive the Gift Card in one of our Premium Gift Boxes.(https://www.ithara.ae/packaging-delivery) Contact our team on WhatsApp (https://wa.me/971585784438?text=Hi%2C%20I%20need%20help%20with%20Ithara%20Gift%20Card)+971 58 578 (GIFT) 4438 or email us at gifts@ithara.ae, and we will make it happen for you. (additional charges apply for the physical delivery) Remember, Gift Cards offer unparalleled flexibility, allowing the recipient to choose any experience they desire from Ithara.ae.(https://www.ithara.ae/)

We accept major credit and debit cards from Visa and Mastercard, Google Pay, and Apple Pay. This includes cards issued in the UAE and internationally. Please note that American Express cards are not accepted by our payment provider. Thank you for your understanding.

If your payment fails or you can't receive the OTP code, try these steps: 1. Ensure you have a strong and stable internet connection. Switch between Wi-Fi and mobile data if needed. 2. Double-check your card details and other information for accuracy. 3. Verify that your card has sufficient funds and hasn't reached any spending limits. 4. Contact your bank to ensure they haven't blocked any online transactions. Still having trouble? Contact our Customer Happiness Team via WhatsApp (https://wa.me/971585784438?text=Hi%2C%20I%20need%20help%20with%20Ithara%20Gift%20Card)1971 58 578 GIFT (4438) or email gifts@ithara.ae, (gifts@ithara.ae,)and we'll check your payment status for you.

You can use the remaining credit for future orders.

You can pay for the remaining cost balance using regular payment methods on the checkout page.

Yes, you can purchase multiple Gift Vouchers in one order from Ithara.ae!(http://ithara.ae/) It's a convenient way to gift experiences to different people or cater to various interests at once.

All Gift Vouchers and Gift Cards are automatically sent to the email used during the order. Please check your Spam, Junk, or Promotions folder. For Gift Vouchers: You will receive a PDF gift voucher in a few minutes after your order. Look for an email with the subject "Your gift voucher is now ready". For Gift Cards (monetary value cards): The gift card is sent automatically to the email you selected. The PDF version of the gift card is sent to you, the customer, within a few minutes. Look for an email with the subject "Your gift voucher is now ready". You can easily forward it to the recipient or print it out and surprise them physically. If you scheduled the gift card to be sent to your recipient, our system does that automatically without notifying you. In case you didn't receive it within 5 minutes of ordering, please contact our Customer Happiness Team on WhatsApp,(https://wa.me/971585784438?text=Hi%2C%20I%20need%20help%20with%20Ithara%20Gift%20Card) +971 58 578 GIFT (4438) or email gifts@ithara.ae, and we will happily assist you.

Yes, absolutely. In fact, we help many customers buy a gift for their loved ones or friends living in the UAE. You can still select between an e-voucher or a physical gift box, which we deliver on your behalf in the UAE. Experience gift vouchers from Ithara.ae (delivered by email) are great for overseas customers who want a quick, last-minute present. We accept usual foreign payment methods, just AmEx cards are not supported at the moment.