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  • What is the difference between a Gift Voucher and a Gift Card?
    Gift Voucher: This is specific to pre-selected experiences or experience collections. You can choose from various categories like adventure, spa, dining, etc., each offering multiple experiences within. Gift Card: This is a pre-paid voucher with a value you choose, offering maximum flexibility. They have no predetermined experiences and can be used for any experience available on Ithara.ae. The recipient has complete freedom to choose whatever experience they desire. Visit here to find the available values for Gift Card - https://www.ithara.ae/gift-card
  • Can I get Gift Vouchers or Gift Cards for my company?
    We can create corporate vouchers that are co-branded for a company. With 10+ vouchers we can offer special rates and customized packaging. For general info visit here: https://ithara.ae/corporate-gift-vouchers
  • Can I extend my Gift Voucher or Gift Card validity?
    Unfortunately, expired vouchers become invalid, and can’t be extended.
  • How long is my Gift Voucher or Gift Card valid for?
    The Voucher is valid for 12 months (from the date of purchase). Read more about voucher validity - here
  • What types of Gift Vouchers do you offer?
    Experience Gift Vouchers: These vouchers allow you to choose from a variety of experiences, such as spa treatments, fine dining, hot air balloon rides, and much more depending on the recipient’s interest and the occasion. This is a great option for someone who is adventurous or who enjoys trying new things. Also, the Experience Gift Vouchers come with the flexibility of a free exchange, which means that each experience can be exchanged for another experience if it’s not a fit. Visit link - https://www.ithara.ae/ Gift Cards: Ithara.ae also offers value-based gift cards that can be used for any experiences found at ithara.ae. This is a great option if you're not sure what to get the recipient, or if you want to give them the flexibility to choose their own experience. Visit link - https://www.ithara.ae/gift-card Gift Collections: Ithara.ae also offers a variety of gift collections, These collections are a great way to give a gift that is tailored to the recipient's interests. Visit link - https://www.ithara.ae/gift-collections
  • How can I contact Ithara.ae?
    You contact our Customer Happiness team on WhatsApp or email us at gifts@ithara.ae and we will happily assist you.
  • Are there any restrictions that I need to consider before buying any Experience Gift Voucher?
    Certain experiences are subject to minimum or maximum requirements specified by our partners for your safety; e.g. age, health, height, weight, etc. Full details are included in the "What should I know?" section on the experience details page, and we will notify you of any such restrictions when you submit your booking request. Feel free to learn more details by contacting our Customer Happiness Team on WhatsApp or contacting the partner directly.
  • Do you provide pickup/drop-off transportation?
    It depends on our partner package. Please contact our team on WhatsApp to confirm that and provide you with all details.
  • Who provides the experiences?
    The experiences offered on Ithara.ae come from a diverse network of partner service providers. We curate and select reputable and reliable partners across various categories. We also test the experience they provide to make sure that they match our values and to ensure you have an unforgettable experience.
  • How do I find the experience I'm looking for?
    1. Browse by Categories: Start by exploring the main categories listed on the ithara.ae homepage. You also can check the top bar banners where you can find the latest collection or seasonal Gift Vouchers. Within each category, you'll find subcategories further refining your options (e.g., SPA & Beauty, Food & Drink, Adventure, Skills & Courses, etc.). 2. Use the Search Bar: If you have a specific idea in mind, utilize the search bar at the top of the page. Enter keywords like "hot air balloon ride," or "couples massage" to find relevant experiences directly. 3. Consider Filters: Once you've narrowed down your category or search results, utilize the helpful filters on the left side of the page. You can filter by e.g: Price Range: Set a minimum and maximum budget to match your preferences. Category: Select options like Gifts for Her, Birthday Gifts, Father's Day, Eid Gifts, etc.
  • What to do if my payment fails or if I am unable to receive the OTP code?
    Ensure you have a strong and stable internet connection. Try switching between Wi-Fi and mobile data if possible. Double-check that you've entered your card details, and other information accurately. Verify that your card has sufficient funds and hasn't reached any spending limits. Contact your bank to confirm that they haven't blocked any online transactions. You can always contact our Customer Happiness team on WhatsApp to check your payment status.
  • What happens if the total order amount is less than the Gift Card value?
    You can use the remaining credit for future orders.
  • Can I purchase multiple Gift Vouchers in one order?
    Yes, you can purchase multiple Gift Vouchers in one order from Ithara.ae! It's a convenient way to gift experiences to different people or cater to various interests at once.
  • How can I purchase a Gift Voucher?
    1. Browse Experiences or Collections: Visit the Ithara.ae website. Explore the available Experience Gift Vouchers section, categorized by activity types or interests (e.g., Adventure, SPA & Beauty, Desert Experiences,… etc.). 2. Select Your Preferred Voucher: Within the chosen category, browse individual experiences and find the one that best suits your recipient's interests. Pay attention to details like experience duration, location, and inclusions. 3. Personalize and Purchase: Click on your chosen voucher to access its details page. Here, you can personalize the voucher by: Selecting the voucher type: E-Voucher: Sent instantly via email, ideal for last-minute gifts. Physical delivery (within UAE only): Choose between a Gift Envelope, Premium Gift Box, or VIP Treasure Box (Free standard delivery within 1-2 business days or Express delivery within 24 hrs. in Dubai only). Choosing a variant. Adding a heartfelt message for the recipient. Once everything is customized, click "Add to Cart" to proceed with the purchase. 4. Checkout and Payment: Enter the Delivery details Enter your billing information and choose your preferred payment method (debit/credit card). Review your order details and confirm the purchase. Upon successful payment, you'll receive an email confirmation with the Gift E-Voucher attached.
  • I didn’t receive my Gift Voucher or my Gift Card. How can it get it?
    All Gift Vouchers and Gift Cards are automatically sent to the email used during the order, please check your Spam, Junk, or Promotions folder. For Gift Vouchers: You will receive a PDF gift voucher in a few minutes after your order. Look for an email with subject "Your gift voucher is ready" For Gift Cards (monetary value cards): The gift card is sent automatically to the email you selected. In case you selected it to be sent to a recipient, you will not receive the gift card yourself. Please ignore email with subject "Your gift voucher is ready" when you purchase a gift card. In case you didn't receive it within 5 minutes of ordering, please contact our team on WhatsApp and we will happily assist you.
  • What payment types does Ithara.ae accept?
    We accept major credit and debit cards from Visa and Mastercard. This includes cards issued in the UAE and internationally.
  • What happens if the Gift Card value is less than the total order amount?
    You can pay for the remaining cost balance using regular payment methods on the checkout page.
  • How can I purchase a Gift Card?
    1. Navigate to Gift Cards: Click on the "Gift Cards" section (different from "Experience Gift Vouchers") or visit the link here https://www.ithara.ae/gift-card. 2. Choose Your Desired Gift Card Value and the Quantity. 3. Personalize and Purchase: Similar to Gift Vouchers, you can personalize the Gift Card by: Choosing who will get the Gift Card Add the email address for who will get the Gift Card and the name. Choose a delivery date. Add a heartfelt message for the recipient. Once customized, click "Add to Cart" to proceed with the purchase. 4. Checkout and Payment: Enter the Delivery details (If you would like to receive the voucher, add your details. If the voucher is gifted to someone, add their details) Enter your billing information and choose your preferred payment method (debit/credit card). Review your order details and confirm the purchase. After placing your order you will receive two emails The first email with the subject “Your gift voucher is ready”. The second email with the subject “You got a gift card from XXXX!” and within this, you will get a unique Gift Card Code to use when redeeming the Gift Card. And you can print this email and gift it to someone. Additional Tips: If you want to receive the Gift Card as a PDF or in one of our gift boxes. Contact our team on WhatsApp and we will make it happen for you. (additional charges apply for the physical delivery) Remember, Gift Cards offer unparalleled flexibility, allowing the recipient to choose any experience they desire from Ithara.ae.
  • How to redeem Gift Cards from Ithara.ae?
    To redeem your Gift Card, visit our website Ithara.ae, and find the experience you would like to purchase. During the payment step, select the Redeem a Gift Card option and enter your unique Gift Card Code. Additional Points: Gift card is valid for 12 months and can be used for multiple purchases. Need Help? Contact our team on WhatsApp and we will happily assist you.
  • How to redeem Gift Vouchers from Ithara.ae?
    1. You can redeem your Gift Voucher by visiting here. Fill out the form to redeem your voucher. Enter your contact details. Enter voucher number and PIN. Select your preferred time and date. (Always subject to availability, we will contact you to confirm the final booking. Book 14 days in advance.) We will contact you on WhatsApp and by E-mail within 24 hrs. to confirm your booking. 2. Enjoying the Experience: After a successful booking, you will receive confirmation details and any necessary information (e.g., location, timings) for the chosen experience. Then simply enjoy the experience provided by our partner. Additional Points: Gift vouchers have a validity period of 12 months from the date of purchase. Vouchers can be exchanged for any other experience from our website at the same or a lower price (as long as your voucher is still valid). In case you wish to exchange your voucher for an experience with a higher price, you will be required to pay the difference balance. Need Help? Contact our team on WhatsApp and we will happily assist you.
  • What if the experience I was gifted with isn’t at Ithara.ae anymore or is out of stock?
    Exchange: you can exchange it for an alternative experience from our website at the same or a lower price (as long as your voucher is still valid). In case you wish to exchange your voucher for an experience with a higher price, you will be required to pay the difference balance. Refund: If you don't want to choose an alternative experience, we can offer a refund of the original voucher amount excluding packaging and delivery charges.
  • What happens if my Gift Voucher or Gift Card expires?
    The validity of your Gift Voucher or Gift Card cannot be extended and you are required to redeem your voucher or use your gift card before its expiration. Unfortunately, expired vouchers become invalid.
  • Is there a way to track the balance of my Gift Card?
    Currently, the only way to track the balance is when you add a product to the cart, go to the checkout step, and enter the Gift Card Code to see the remaining balance. Or contact our team on WhatsApp and we will happily assist you.
  • Can I get a refund on my purchase from Ithara.ae?
    Experience Gift Vouchers and Gift Cards purchased cannot be otherwise returned or refunded. Please visit this link for more information - https://www.ithara.ae/terms-conditions
  • Can I exchange a Gift Voucher for a different experience?
    Any experience voucher purchased from Ithara.ae can be exchanged for any other experience from our website at the same or a lower price (as long as your voucher is still valid). In case you wish to exchange your voucher for an experience with a higher price, you will be required to pay the difference balance. Please visit this link for more information - https://www.ithara.ae/terms-conditions
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