Question 1

What types of Gift Vouchers do you offer?

Accepted Answer

Experience Gift Vouchers: These vouchers allow you to choose from a variety of experiences, such as spa treatments, fine dining, hot air balloon rides, and much more, depending on the recipient’s interest and the occasion. This is a great option for someone who is adventurous or who enjoys trying new things. Also, the Experience Gift Vouchers come with the flexibility of a free exchange, which means that each experience can be exchanged for another experience if it’s not a fit. Visit link - https://www.ithara.ae/ 
Gift Cards: Ithara.ae also offers value-based gift cards that can be used for any experiences found at ithara.ae. This is a great option if you're not sure what to get the recipient, or if you want to give them the flexibility to choose their own experience. Visit link - https://www.ithara.ae/ithara-ae-gift-card 
Experience Gift Collections: Ithara.ae also offers a variety of gift collections. These collections are a great way to give a gift that is tailored to the recipient's interests. Visit link - https://www.ithara.ae/gift-collections

Question 2

What's the difference between a Gift Voucher and a Gift Card?

Accepted Answer

Gift Vouchers and Gift Cards offer different benefits: 
Gift Voucher: These are for pre-selected experiences or collections. Choose from categories like adventure, spa, dining, etc., each offering multiple experiences. 
Gift Card: This is a pre-paid card with a chosen value, offering maximum flexibility. It can be used for any experience on Ithara.ae, giving the recipient complete freedom to choose. Check out the available values for Gift Cards here: https://www.ithara.ae/ithara-ae-gift-card

Question 3

How do I find the experience I'm looking for?

Accepted Answer

1. Browse by Categories:
Get help from our AI-powered gift finder, Hadiya (just one click away at the top banner for laptop or bottom banner for phone.
Start by exploring the main categories listed on the ithara.ae homepage. You can also check the top bar banners, where you can find the latest collection or seasonal Gift Vouchers.
Within each category, you'll find subcategories further refining your options (e.g., SPA & Beauty, Food & Drink, Adventure, Skills & Courses, etc.).
2. Use the Search Bar:
If you have a specific idea in mind, utilize the search bar at the top of the page. Enter keywords like "hot air balloon ride" or "couples massage" to find relevant experiences directly.
3. Consider Filters:
Once you've narrowed down your category or search results, utilize the helpful filters on the left side of the page. You can filter by, e.g.: 
Price Range: Set a minimum and maximum budget to match your preferences.
Category: Select options like Gifts for Her, Birthday Gifts, Father's Day, Eid Gifts, etc.

Question 4

Are there any restrictions that I need to consider before buying any Experience Gift Voucher?

Accepted Answer

Some activities have age, health, height, or weight restrictions.  These rules are listed in the ‘What should I know?’ section on each experience page.  The team will also reconfirm restrictions when you book. 
All experiences are run under the complete Terms and Conditions of the service provider, available upon request. 
If you have questions, you can contact the Customer Happiness Team on WhatsApp  +971 58 578 GIFT (4438) or email gifts@ithara.ae.

Question 5

Can I send the voucher to the recipient?

Accepted Answer

Q: Can I send the voucher to the recipient’s email or WhatsApp?
Yes, you can. During checkout, you can select the Send-to-Recipient option for the E-Voucher Delivery only. You can then:
Choose Email or WhatsApp delivery
Send the voucher immediately or schedule it for later
Enter the recipient’s contact details
Complete payment
After payment, you will see a confirmation message with the delivery details on the Thank You page.

Q: Can I schedule the voucher for a future date?
Yes. You can schedule the E-voucher delivery for a future date and time (UAE time), making it perfect for birthdays, anniversaries, Eid, Christmas, Valentine’s Day, or other special occasions.

Q: What time zone is used for scheduled deliveries?
All scheduled deliveries use UAE time (GMT+4). The buyer selects and sees the delivery time in the UAE local time.

Q: Will the recipient know who sent the gift?
No. The buyer’s identity is not shared with the recipient.

Q: How will the recipient receive the voucher?
Recipients receive the voucher based on the selected delivery method:
Email: A branded Ithara.ae email with a “Redeem Your Experience” button linking to the voucher PDF, or
WhatsApp: A WhatsApp message from Ithara.ae with the experience name and a direct voucher link

Q: Can I send the same order to multiple recipients?
No. Each order can only be sent to one recipient. If you want to send vouchers to multiple people, you will need to place separate orders.

Q: Can I change the recipient’s details after placing the order?
Recipient details cannot be edited directly after checkout. If there is a mistake in the email address or WhatsApp number, please contact the Customer Happiness Team on WhatsApp +971 58 578 GIFT (4438)

Q: What format should I use for WhatsApp numbers?
WhatsApp numbers must be entered in international format, for example:+971xx xxx xxxx
The number must also be registered on WhatsApp.

Q: What happens if the WhatsApp number is invalid?
If the WhatsApp number is invalid or not registered on WhatsApp, the delivery via WhatsApp will fail. In this case, the buyer will also receive a copy of the voucher by email, so they can easily forward it to the recipient themselves.

Q: Will I receive confirmation after the voucher is sent?
Yes.
Immediate deliveries are confirmed on the Thank You page after payment
Scheduled deliveries, you will receive a confirmation email once the voucher has been successfully sent

Q: Is there an extra charge for Send-to-Recipient?
No. Send-to-Recipient is free of charge for eligible e-voucher orders.

Question 6

How long is my Gift Voucher or Gift Card valid for?

Accepted Answer

The Voucher is valid for 12 months (from the date of purchase).
Read more about voucher validity - here

Question 7

Can I extend my Gift Voucher or Gift Card validity?

Accepted Answer

Q: Can I extend the validity of my voucher or gift card before it expires?
Absolutely! You can! We offer flexible options to extend your voucher's validity depending on what suits you best. You can choose from:
1-month extension for AED 50
3-month extension for AED 100
6-month extension for AED 200

It’s easy to extend your voucher's validity :
Go to enjoy.ithara.ae
Enter your voucher details
Click “Extend Validity” and follow the steps

This way, you don’t have to worry about your voucher expiring before you're ready to use it.

Q: Can I use my voucher or gift card after it expires?
Yes, but only after it’s reactivated. Expired vouchers cannot be used unless you complete a reactivation process. A reactivation fee of AED 150 applies to cover administrative costs. Once reactivated, your voucher expiry date will be updated to 30 days from the date of reactivation payment.

To reactivate your voucher:
Go to enjoy.ithara.ae
Enter your voucher details
Click "Reactivate My Voucher" and follow the steps

Q: Are there any exceptions to these rules?
Unfortunately, no. Due to system limitations and UAE consumer protection and tax laws, we’re unable to make exceptions. We strongly recommend using or extending your voucher or gift card before it expires to avoid reactivation fees.

Question 8

How many times can I use my Gift Card?

Accepted Answer

You can redeem your Gift Card one time at https://enjoy.ithara.ae/

If your purchase total is less than the Gift Card value, the unused amount will be credited to your account as Loyalty Points to be used for future orders. If your purchase total is higher than the remaining balance, you can simply pay the difference using another payment method.

Question 9

Who provides the experiences?

Accepted Answer

The experiences offered on Ithara.ae come from a diverse network of partner service providers.
We curate and select reputable and reliable partners across various categories.
We also test the experience they provide to make sure that they match our values and to ensure you have an unforgettable experience.

Question 10

Do you provide pickup/drop-off transportation?

Accepted Answer

Transportation isn’t included by default.  Some experiences include pickup or drop‑off as part of the package, but most do not.  If you’re unsure, contact the Customer Happiness Team on WhatsApp +971 58 578 GIFT (4438) or email gifts@ithara.ae.

Question 11

Can I get Gift Vouchers or Gift Cards for my company?

Accepted Answer

We can create corporate vouchers that are co-branded for a company. With 10+ vouchers we can offer special rates and customized packaging.

For general info visit here: https://ithara.ae/corporate-gift-vouchers

Question 12

How can I contact Ithara.ae?

Accepted Answer

You can contact our Customer Happiness team on WhatsApp or email us at gifts@ithara.ae and we will happily assist you.

Question 13

100% Satisfaction Guarantee - How does it work

Accepted Answer

At Ithara.ae, we want every gift and experience to be truly memorable. While we don’t directly provide the experiences ourselves (we work with trusted partners to deliver them), we proudly offer a 100% Satisfaction Guarantee to make sure you feel completely secure with your gift.

If something doesn’t go as planned — whether it’s an issue with the booking, the quality of the experience, or any unexpected problem — we’ve got you covered. If the experience doesn’t meet your expectations, just reach out to our customer support team. We’ll assess the situation, and if it qualifies under our satisfaction guarantee, we will credit you with 100% of the original voucher value in Ithara Club Points.

These points can be used towards any future experience on our platform, giving you the flexibility to choose something else you’ll love. Our goal is to make sure you (or your gift recipient) always walk away with a positive and rewarding experience!

Frequently Asked Questions