Exchanges and Refunds
Any experience voucher purchased on www.ithara.ae can be exchanged for any other experience on our website at the same or a lower price (as long as your voucher is still valid). In case you wish to exchange your voucher for an experience with a higher price, you will be required to pay the difference. Your experience voucher can be exchanged only within the validity of your experience voucher. Your new experience voucher after the exchange will copy the validity of your original experience voucher.
In case we are not able to provide you with your experience due to the termination of cooperation with the service supplier and in case you do not wish to exchange your experience voucher for a different experience as described in section Exchange, we can offer a refund of the amount paid for the original experience voucher excluding packaging and delivery charges. The refund will be processed to the customer’s original payment method. The money cannot be refunded to any other payment card other than the originally used payment card.
Experience vouchers and gift cards purchased on our website www.ithara.ae cannot be otherwise returned or refunded.
Refer to our Terms and Conditions for complete clauses.